How to Build an App Like Gojek: Multi-Service On-Demand App Development

The on-demand economy has transformed the way people access services, from transportation and food delivery to home services and logistics. Gojek is a prime example of a successful multi-service platform that brings several services under one app, offering convenience and efficiency to users. For entrepreneurs and startups, developing an app like Gojek is an excellent way to enter the booming on-demand service market with a scalable, versatile platform. A Gojek-like app allows users to access multiple services, streamlines operations for providers, and offers a centralized admin system for managing the entire ecosystem.

What is a Gojek-Like App?

A Gojek-like app is a multi-service on-demand platform that integrates multiple verticals, such as ride-hailing, food delivery, courier services, grocery delivery, and home services, into one application. It typically consists of:

• User App: Enables customers to book rides, order food, request services, and make payments.

• Service Provider App: Helps drivers, delivery agents, and freelancers manage requests, track earnings, and communicate with users.

• Admin Dashboard: Provides a central control system to monitor activities, manage users, track finances, and analyze performance.

This approach allows startups to offer a complete ecosystem of services, increase engagement, and generate multiple revenue streams.

Key Features of a Gojek-Like App

To build a successful multi-service app, it must include core and advanced features for users, service providers, and admins.

User App Features

User Registration and Profile

Quick onboarding with social login, email, or phone number.

Multi-Service Booking

Allow users to book rides, order food, schedule home services, or request deliveries.

Real-Time Tracking

Users can track service providers in real-time with estimated arrival times.

Multiple Payment Options

Support for cards, wallets, UPI, and cash payments.

Ratings and Feedback

Users can rate service providers and leave feedback to ensure quality.

Order History

Access past orders, rides, and services for reference or reimbursement.

Promotions and Loyalty

Offer referral programs, discounts, and reward points to boost user engagement.

Service Provider App Features

Provider Registration and Verification

Service providers can register, upload documents, and verify credentials.

Job/Task Requests

Receive and accept or reject booking requests with details of the service and payment.

Navigation and Route Optimization

Integrated GPS ensures efficient routes for timely deliveries or pickups.

Earnings Dashboard

Track daily, weekly, and monthly earnings, including bonuses and incentives.

Push Notifications

Receive alerts for new bookings, updates, and payments.

Ratings and Reviews

Monitor feedback from users to improve service quality.

Admin Dashboard Features

Real-Time Monitoring

Track all user and provider activities across multiple services.

Service and Fare Management

Adjust prices, commissions, and fees for each service type.

Analytics and Reporting

Generate reports to monitor performance, optimize services, and improve user experience.

User and Provider Management

Manage accounts, handle disputes, and maintain service quality.

Marketing and Promotions

Create campaigns, discounts, and loyalty programs to attract new users.

Advanced Features for a Multi-Service App

Multi-Service Scheduling

Allow users to book services in advance for convenience.

SOS and Safety Features

Emergency buttons, real-time location sharing, and verified providers for user safety.

In-App Chat and Call

Seamless communication between users and service providers.

Multiple Vehicle and Service Options

Offer standard and premium rides, various delivery options, and service categories.

Wallet Integration

Enable in-app wallet payments, cashback, and reward points.

Steps to Build a Gojek-Like App

Step 1: Market Research

Identify local demand, competitors, and user behavior to tailor your services.

Step 2: Choose the Right Development Partner

Work with an experienced multi-service app development company to ensure scalability and security.

Step 3: Define Features and Design

Decide on the essential and advanced features, user interface, and branding.

Step 4: Develop and Customize the App

Use pre-built solutions or develop from scratch while integrating your unique business requirements.

Step 5: Test the Platform

Conduct thorough testing for performance, security, and user experience.

Step 6: Launch and Marketing

Deploy on Android and iOS, implement digital marketing campaigns, and use referral programs to grow the user base.

Benefits of Developing a Multi-Service App Like Gojek

Developing a multi-service app like Gojek offers numerous advantages for startups looking to enter the on-demand industry. One of the main benefits is having a single ecosystem, where users can access multiple services such as ride-hailing, food delivery, courier services, and home services through a single platform. This convenience increases user satisfaction and retention.

Another advantage is multiple revenue streams. By integrating various services, businesses can earn through commissions on rides, delivery fees, advertising, premium service subscriptions, and in-app promotions, providing a more sustainable income model.

High user engagement is another key benefit. Users are more likely to stay active on a platform that meets multiple needs, reducing churn and improving loyalty.

Additionally, the app offers scalability, allowing businesses to expand to new cities or introduce more services without developing separate applications. This provides a significant competitive advantage, positioning the platform as a one-stop solution in the market.

Conclusion

Creating an app like Gojek is a strategic move for startups aiming to enter the on-demand service industry. With a feature-rich platform, seamless user experience, and scalable architecture, businesses can offer multiple services through one app while maximizing revenue and engagement. Partnering with a professional Uber clone development solution ensures your multi-service app is secure, reliable, and equipped with advanced features, positioning your startup for success in a competitive market.

FAQs

What is a Gojek-like app?

It is a multi-service on-demand platform that integrates ride-hailing, food delivery, courier, and other services into one application.

Can I customize the app for my city or country?

Yes, the app can be tailored for local languages, payment methods, service categories, and regulations.

How long does it take to develop a multi-service app?

Typically, it takes 3 to 6 months depending on features, customization, and platform support.

How does a multi-service app generate revenue?

Through service commissions, delivery fees, advertising, premium services, and subscription plans.

Why hire a professional on-demand app development company?

They ensure your app is scalable, secure, feature-rich, and delivers a seamless experience for users and service providers.